How to Withdraw on the App?

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After logging in, click the Withdrawal tab on the Account page, then you will be directed to the withdrawal page.

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Choose the Trading account or Interest wallet if you want to withdraw BTC. Paste the Bitcoin receiving address, input the withdrawal amount and verification code, and click the “Commit” button after confirmation.

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Choose the Spot account if you want to withdraw altcoins (USDT/ETH/LTC/EOS/XRP). Paste the receiving address, input the withdrawal amount and verification code, and click the “Commit” button after confirmation.

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Wait to be reviewed after submitting the request, after which your coins will be sent to the specified address.

Reminder 

• A minimum withdrawal amount is required.

• There will be a service charge each time you withdraw.

• When withdrawing XRP/EOS, do remember to input the Tag if it is required on the receiving account. 

• It takes time for the blockchain to confirm each transaction, however, this is beyond our control. Sometimes the withdrawal transaction will not be completed instantly, but it should be within minutes.

• In the event that you change your account security strategy, password, or address of withdrawal, we will check your withdrawal manually, so please wait for our staff’s phone call or email patiently.

• Please make sure that your computer system is safe and prevents the information from being tampered with or leaked.