Ⅰ. Deposit FAQ
How to make a deposit on Bexplus?
For the detailed steps in making a deposit on Bexplus, please click the following links to find out more.
Is there any fee or limit for deposits on Bexplus?
No fees and limits for depositing crypto to the Bexplus account.
When will my deposit arrive?
Please find the number of confirmations required for each coin in the Deposit section. The deposit will arrive in about 30 minutes after full confirmation.
My deposit has arrived, why is my account still empty when trading?
The deposit of ETH/USDT/LTC/XRP/EOS will arrive at the Spot account first. To trade these coins, please make sure to transfer them to the Trading account.
The XRP/EOS deposit has been confirmed, why haven't my coins arrived yet?
XRP and EOS deposits require a Tag. If your deposit has not arrived, please contact customer service for further assistance.
What if I forgot to add the Tag when depositing XRP/EOS?
Tag and address must be used together to deposit coins into the account. If you forgot to add the Tag, the deposit could not be located and might be lost forever.
Do I have to verify my account before making a deposit?
KYC is not required on Bexplus.
Ⅱ. Withdrawal FAQ
How to make a withdrawal on Bexplus?
For the detailed steps in making a withdrawal on Bexplus, please click the following links to find out more.
How long does a withdrawal arrive?
After the withdrawal request is reviewed, it is expected to arrive in 30-120 min, all depending on the blockchain traffic status.
Email Confirmation: You have submitted the withdrawal request and need to confirm the withdrawal confirmation email.
Pending Review: The withdrawal request has been submitted successfully and is awaiting approval.
Successful withdrawal: The withdrawal is completed on Bexplus and sent to the receiving address.
Canceled withdrawal: The withdrawal is canceled by yourself or the platform.
Is there any withdrawal restriction on Bexplus?
No withdrawal restriction. The minimum withdrawal amount is required.
Can I withdraw other cryptocurrencies besides BTC?
Bexplus currently supports withdrawals of BTC (Bitcoin), USDT (Tether), ETH (Ethereum), LTC (Litecoin), EOS, XRP (Ripple).
What's the withdrawal fee on Bexplus?
Bexplus will charge a withdrawal fee based on different tokens.
|Token Name||Withdrawal Fee|
|ERC20 USDT||10 USDT|
|TRC20 USDT||1 USDT|
What if I did not input a Tag or input the incorrect tag when making EOS/XRP withdrawals?
If the withdrawal has been completed on Bexplus, please contact the customer service of the receiving platform and provide them with the TxID of your withdrawal for further assistance.
If the withdrawal is in progress on Bexplus, please contact our customer service for further assistance.
Why does Bexplus manually process withdrawals?
Bexplus stores users' Bitcoins in a multi-signature cold wallet. It is offline and is only accessible when approved by at least two-thirds of the authorization so as to the greatest extent to ensure funds security.
Therefore, all withdrawal requests will be reviewed manually.
When does Bexplus process withdrawals?
During the busy hours of 16:00 until 0:00 (UTC), withdrawals may take 4 to 8 hours to process at Bexplus.
Withdrawal requests submitted during other time periods will be completed in 1-3 hours.
What if I did not confirm the receiving address?
If you receive the confirmation email but do not confirm the receiving address timely, the system will confirm this address by default after 1 hour and complete your withdrawal.